Salesforce Service Cloud

Get Service Cloud configured by customer service experts

Faster, smarter, more social customer service.

Our consultants help you deliver a more performing and personalized customer service.

The # 1 CRM for Customer Service

Delight your customer with multi-channel services.

What does it do?

Close cases faster. Help your support agents solve customer problems faster.

Provide smarter self-service. Give your customers access to the answers to solve problems on their own terms.

Smarter insights. Get more insight into your customers’ needs, so you can personalize services

Deliver support everywhere. Support customers on multiple channels: phone, email, social media, apps…

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CTI Integration. Tie your phone system together with your CRM to monitor call KPI, manage inbound or outbound calls and with easy-to-use functionalities.


Live agent. Engage your customers online or in apps in real time. Deliver answers quickly and increase your agent productivity.


Social Customer Service. Create and handle cases on social media channels. Respond in context by integrating social customer service with your CRM.


Communities for customer service. Give your customer a place to find the answers and let community members and support agents contribute questions and crowdsource answers

In a 4 weeks project, get your Salesforce instance properly configured to your business and you service team fully trained on the new technology.

Learn more about Quick Launch projects >>

Through a smooth project roll out plan, implement advanced Salesforce features that will deliver fast ROI to your organization.

Learn more about Personalized implementations >>

Frequently Asked Questions

Salesforce Service Cloud is a CRM platform designed to offer support and service to customers. It’s based on the Sales Cloud model, widely used for sales operations. With Incloud as a partner, you can effectively utilize Service Cloud’s potential.

While Salesforce Sales Cloud focuses on enhancing sales and marketing endeavors, Service Cloud is geared towards offering excellent customer service and resolving issues proactively. Incloud can help you leverage both depending on your business needs.

Key benefits of Salesforce Service Cloud include custom reports, a user-friendly service console, case management, automated case routing, social customer service, asset and order management, and telephony integration. Incloud’s expertise can help maximize these benefits for your business.

SFSC can be customized to fit specific business needs, ensuring more efficient processes and better results. Incloud’s consulting services can guide you in customizing and implementing SFSC to fit your business model.

To get started with Salesforce Service Cloud, contact Incloud. They will analyze your needs and guide you in leveraging SFSC’s powerful features to enhance your customer service operations.