Resources

Learn about customer journey mapping and how it can help you drive revenue by becoming customer centric.

How financial services are humanizing themselves with technology to surpass the competition.

73% of customers agree that customer experience helps to drive their buying decision. Customer expectations are undergoing a major transformation and the customer experience is more important than ever.

Personalized marketing helps retailers increase ROI by providing customers an individualized journey through tailored content adapted to their interests.

With a digital-first approach, manufacturers can hit their sales targets, increase engagement, customer satisfaction, and partner sales velocity.

Watch this webinar for an introduction to an integrated LinkedIn, Sales and Marketing Strategy to optimize your B2B sales approach.

This guide explores these new trends, how they affect the retail landscape, and what companies can do to thrive in today’s reality.

Uncover how digital transformation is crucial for manufacturing to thrive as part of an ecosystem that puts the human experience at its heart.

Many businesses struggle to close the gap between what customers expect & what they actually get. Learn how you can deliver a superior customer experience.

Powered by Salesforce, ADvendio is a leading advertising business solution that helps manage all media buying and selling in one system.

Create an engaging customer lifecycle journey and increase your customer lifetime value with tried-and-true digital marketing tactics.

Get smart actionable insights to create relevant customer experiences and optimize your marketing campaigns with integrated marketing analytics.

In the midst of a global pandemic, the strategic role of customer service cannot be overstated. Customer Service transformations were scaled and accelerated in 2020 to reflect the shift towards digital channels.

Is FBA right for your organization? We’ve put together a few points to consider before committing to fulfillment by Amazon.

Here’s a quick glance of the Pardot Winter ‘20 Release features that will help refine your B2B marketing strategy and increase overall team efficiency.

Access our recap notes of the Salesforce Sales Productivity Summer 2020 Release to help your teams benefit from the latest features.

Looking for more ways to increase conversion? Here are Incloud’s ‘10 Tips To Optimize Your Checkout Process And Reduce Cart Abandonment’.

Although your headcount may be reduced during the pandemic, don’t let it stop you from maximizing your eCommerce ROI. Check out these 10 tips.

The Top 5 Pitfalls of ECommerce Projects and How to Avoid Them. Read this before your next site launch.

Didn’t have time to watch the Salesforce New Release webinar?Here’s a 5 minute recap + some tips on how to apply the new features.

Access our go-to websites to find digital marketing insights and inspiration. If these websites are not already in your bookmarks, now’s the time! Or you can simply refer back to this infographic that has clickable links.

Trying to boost your email opens? We've compiled a list of great subject lines and explained why they're so intriguing. Find out more here!

BF/CM is basically every retailer’s biggest quarter of the year, find out how you can stay ahead of the trends and capitalize on this time of the year.

Discover the top customer experience trends that we have captured at Salesforce Connections'19 that will help you better drive your customer experience.

Discover the top marketing and e-commerce best practices and trends to watch out for seen at Salesforce Connections'19!

Watch our webinar on the Best of Salesforce Connections'19 and download the presentation to discover the new trends to improve your customer engagement!

Watch this webinar and have a wrap up of everything that was said at Salesforce Connections'19! Elevate your customer engagement game with our experts

Access the presentations and video from our Salesforce & Incloud event on The Future of Customer Engagement in Financial Services!

Setting up a marketing automation implementation project is a big step for your business & here are some key points to have in mind to ensure your success!

Discover how two Quebec based companies have transformed their business by improving efficiency & internal communications, to deliver unique andpersonalized customer experience.

In this video, Debra shares with us her recent experience with Incloud as a partner of implementation for Salesforce Marketing Cloud platform, describes how her team approached the new opportunities and her initial results!

Through this infographic, we will see how sales reps can integrate artificial intelligence into their daily work for more efficiency and productivity!

When talking about VIP Programs, you need to ensure that their shopping experience with you is top notch and that adequate post-purchase support is provided. Here’s a few tips...

Let’s review best practices for each step of a lead generation strategy: Learn to attract and turn leads into customers, from recognition to retention!

There’s no better time than now to fully understand the potential of personalization: Discover Interaction Studio for Marketing Cloud here.

To start well this year, here are 4 tips you need to know to improve your customer service and customer experience in 2019!

You see your client moving away from you, he is not very receptive to your communications, he no longer buys your products ... but nothing is lost!

In this infographic, we list 5 points for you to better understand how the IT tax credit can make your SME more productive.

With technology, develop a 360° awareness to understand customers' behaviors and start a multi-channel communication to deliver superior customer services.

With all the possibilities in marketing automation, how do you increase your sales and grow your company best? Here are a few tips...

Watch our video and discover the 5 most successful marketing campaigns (and how they're kinda like online dating)

Focusing more on customer acquisition or customer retention, that is the question. But what if you can grow with best of both worlds?

Discover every Salesforce news for this winter. Here is a recap of the major changes that will take place (Lightning App, Campaigns, Engagement Studio...)

Ensure that your company is CASL Compliant: Find in this Guide every best practice on how your company can comply and grow its database

This article is the second of a series of the most successful marketing campaigns. We'll give you tips and best practices on how to increase engagement!

Welcome Series are like the First Date: Both parties have expressed interest and it’s time to make your best first impression ever (and ideally land the 2nd date)!

Dreamforce '18 is now over, and a lot of major announcements regarding customer service have been made! Learn here everything you need to know