Avaya and Incloud Business Solutions partner to deliver seamless and innovative solutions to create intelligent communication experiences for their customers.

MONTREAL, SEPTEMBER 17, 2020 – Incloud Business Solutions and Avaya announce their strategic partnership.

Avaya Cloud Office by RingCentral is experiencing rapid global customer adoption, enhancing the way organizations communicate with customers, partners and with colleagues through an all-in-one solution that delivers seamless collaboration across multiple channels. Avaya Cloud Office reduces cost and complexity while empowering workforces to call, meet and message across any device from wherever they are.

Through this partnership with Incloud Business Solutions, businesses can now accelerate their digital transformation and make every experience as seamless and connected as possible. Collaboration and customer satisfaction are brought to the next level when connecting both Avaya and Salesforce cloud solutions, a winning combination.

“We are excited by this partnership to connect the Avaya Cloud Office solution to all Salesforce users. We aim to provide seamless experiences for all our customers and this cloud solution provides them with a full visibility of communication connections and interactions. By being fully integrated to their Salesforce platform, they gain valuable insights and increased efficiency. Avaya has proven that its innovative all-in-one communication solution has allowed businesses to enhance their internal and external communications and create more meaningful customer experiences. By making Avaya’s Solution readily accessible, we are driving more value for our clients with yet another best-in-class solution.” says Enzo Blasi, President and CEO of Incloud Business Solutions.

“The partnership between Incloud and Avaya centered on Avaya Cloud Office is ground breaking for ourselves and the customers we are fortunate to serve. Avaya Cloud Office is unique in having over 250 out-of-the-box APIs but combined with Incloud’s Salesforce integration and digital transformation leadership, we’re in a position to deliver a big step forward reshaping business communications.” says Miles Davis, Vice President, Canadian Channel Sales at Avaya.

Businesses of all kinds can use this leading UCaaS Avaya Cloud Office solution to improve their customer and employee experiences.

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About Incloud

Incloud Business Solutions is a fully dedicated Salesforce Integration and Consulting Partner focused on delivering accelerated digital transformations that meet their client’s unique business objectives. Incloud’s strength lies in understanding the cross-departmental synergy and challenges within a variety of industries, ensuring a 360 degree view of its client’s digital transformation across their entire ecosystem. Focused on collaboration, adoption and continued growth, their consultants provide a complete portfolio of digital consulting services geared towards enhancing the overall customer journey and experience. in-cloud.ca


About Avaya

Businesses are built on the experiences they provide, and everyday millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. avaya.com