Industries → Media & Entertainment
Media & Entertainment. Connected audiences, personalized content.
Media, broadcast, streaming, gaming. 360° audience, multi-screen, live + VOD, engage your audiences on every screen with Salesforce.
360°
Audience
Multi-screen
Engagement
Live + VOD
Personalization
Media & Entertainment
Salesforce dashboard · 360° view
Context
Audiences are no longer passive, they are conversational.
Content consumers jump between streaming, social, gaming and live. Knowing each audience individually and triggering the conversation at the right moment is now the competitive edge. Salesforce Marketing Cloud + Data Cloud orchestrate the 360° audience.Multi-screen
Engagement on TV, mobile, web, gaming via a single central platform.
AI personalization
Real-time AI recommendations to maximize watch-time.
Live + VOD
Sync of live and replay in a single user journey.
Salesforce solutions
The clouds we implement for media & entertainment.
Salesforce · Marketing Cloud
Marketing Cloud
Implement Marketing Cloud with the right experts.
Personalized customer journeys, multichannel campaigns and advanced segmentation, certified team to support you from audit to adoption.
+510%
Open rate
10 wks
Go-live
180+
Contacts managed
Salesforce · Data Cloud
Data Cloud
Unify your customer data with Salesforce Data Cloud.
Native Salesforce CDP, real-time segmentation and multichannel activation.
360°
Audience
3×
Accuracy
12 wks
Go-live
Salesforce · Commerce Cloud
Commerce Cloud
Accelerate online sales with Commerce Cloud.
B2C/B2B store, AI personalization, omnichannel , premium content, subscriber exclusives, marketplace.
3.4×
Avg ROAS
+42%
Avg basket
10 wks
Go-live
Measurable impact.
360°
Unified
audience
Multi
Multi-screen
engagement
Live + VOD
Continuous
journey
Our approach
From diagnosis to go-live, in 4 clear steps.
No empty promises: we frame, we build, we launch, we optimize. Realistic timeline shared at kickoff.
1
Media & Entertainment audit
Mapping of your current stack, real journeys, leakage points. Findings within weeks.2
Target architecture
Cloud selection, data schema, integrations. Budget and timeline validation.3
Agile implementation
Sprints, regular demos, MVP in production in 10–14 weeks depending on scope.4
Adoption & run
Team training, change management, continuous optimization via Incloud Care. Free assessment · 60 minutes