Salesforce · Agentforce & AI
Automate with AI agents
Salesforce Agentforce.
AI agents for service, sales, and marketing we design, configure, and deploy your Agentforce agents so your organization gains efficiency without losing the human touch.
Agentforce & AI · Incloud
AI Agents · Copilot · Einstein AI · Automation
−60 %
Manual tasks
24 / 7
Availability
6 sem.
First agent deployed
What we do with Agentforce & AI
What we build with Agentforce
for your organization
Autonomous service agents
AI agents that resolve support cases end to end, knowledge base search, Salesforce actions, and human escalation when needed.
Copilote for your teams
An AI assistant built directly into Salesforce to generate summaries, draft emails, suggest next actions, and speed up every process.
Custom agents (Apex + Flow)
Custom agent development with access to your Salesforce data, external APIs, and business rules — deployable on any channel.
AI performance measurement
Agent performance dashboards, automated resolution rate, customer satisfaction, and measurable ROI for every deployed agent.
Why Incloud
A partner who
knows Agentforce & AI
tools
AI without guardrails breeds distrust. We design your Agentforce agents with precise business rules, rigorous testing, and well-thought-out human escalation.
- A certified prompt engineer and Apex developer on every agent
- Multiple resolution-rate validation tests before any production deployment
- Human escalation configured for every identified edge case
- A performance dashboard for each agent delivered at go-live
- Training for your teams on managing and improving the agents
Reliable agents, not black boxes
Every agent is documented, tested, and auditable. Your teams know exactly what it does and why.
Measurable ROI from the first month
We define clear performance KPIs before deploymentautomated resolution rate, CSAT, time saved.
−60% de manual tasks en moyenne
Classification, summaries, Salesforce actions, emails your agents focus on the cases that need a human.
OUR APPROACH · AI ADVISORY
Our approach : from discovery to impact
01
Activate
Free discovery session · 90 min. You leave with a prioritized AI backlog and a clear executive roadmap.
02
Experiment
Implementation of 2–3 AI features into your existing workflows. The same way we do it internally.
03
Scale
Advisory & immersion. Fractional AI leadership, change management, and an ongoing roadmap.
Ready to unlock the full potential
de Agent force ?
Book a free 30-minute call with a certified Incloud Agentforce expert. We analyze your data and propose a concrete strategy.
Book a free callYour questions,
our answers.
Can't find your answer? Write to us, we reply within one business day.
info@in-cloud.ca Agentforce is the Salesforce platform for autonomous AI agents that actually execute tasks in your organization — not just respond in natural language. Unlike a scripted chatbot or ChatGPT in an external interface, an Agentforce agent accesses your Salesforce data in real time, applies your security rules and profile permissions, executes actions (create a case, update an opportunity, trigger a workflow), and logs every decision for audit. It's operational AI inside your CRM, not generic conversational AI.
We configure Agentforce with Topics and Actions restricted per user profile, the Salesforce Trust Layer that filters sensitive data before any LLM call, and business guardrails defined with your compliance teams. Every interaction is logged with prompt, response, data accessed and action taken, for internal or regulatory audit. We frame AI Governance during the discovery sprint with your risk, security, and legal teams, rather than bolting compliance on afterward.
The best use cases are focused and measurable: Service Agent (level-1 case triage and resolution, typical 30-50% deflection), Sales Coach (meeting prep, next-best-action, opportunity summaries), internal agents (documentation search, onboarding assist, activity summaries). We start with a 4-6 week PoC on a single use case with clear metrics (deflection, resolution time, adoption), then scale based on measured results — no big-bang multi-department AI rollout.
An Incloud Agentforce PoC starts in the four figures for a first agent, 4 to 6 weeks from discovery to pilot go-live. A full production rollout with Data Cloud, integrations, and compliance guardrails: 12 to 20 weeks, scoped to your requirements. Agentforce Salesforce licenses are billed separately (Actions consumed). We provide a written quote within 24 hours of a free scoping call, clearly separating implementation costs from Salesforce license costs.
Technically yes for simple use cases (an agent accessing only Sales/Service Cloud), but in practice, Agentforce value is directly proportional to the richness of accessible data. Data Cloud unifies CRM, ERP, e-commerce, support, and historical interaction data into one real-time customer profile — which makes the agent actually useful rather than limited to the Salesforce silo. We recommend scoping Data Cloud from the start to avoid having to re-platform 6 months later.