Industries → Retail
Deliver personalized shopping experiences across every channel.
Whether you sell direct-to-consumer, through retail locations, or across marketplaces, we help unify your customer data, marketing, commerce, and service to deliver seamless shopping experiences from first purchase to long-term loyalty.
+18%
Online revenue
+89%
Customer retention
2M+
Retail contacts managed
Retail
Salesforce dashboard · 360° view
+18%
↑ vs baseline
Revenue
Context
Omnichannel is no longer optional.
Customers move seamlessly between channels without thinking twice. They expect their cart, purchase history, rewards, and overall experience to follow them wherever they interact with your brand. Meeting those expectations requires retailers to connect their data, teams, and customer journeys.89% vs 33%
Omnichannel brands retain 89% of customers vs 33% for single-channel.
+12 to 18%
Loyalty members generate 12 to 18% more revenue over their lifetime.
One Commerce Platform
Manage every channel from a single Salesforce ecosystem.
Salesforce solutions
Transform Your Marketing With Salesforce
We implement the Salesforce capabilities that support your marketing, commerce, service, and customer data strategy.
Salesforce · Commerce Cloud
Commerce Cloud
Create seamless commerce experiences with Salesforce Commerce Cloud.
Connect B2C and B2B, order management, and omnichannel experiences to power growth.
3.4×
Avg ROAS
+42%
Avg basket
10 wks
Go-live
Salesforce · Marketing Cloud
Marketing Cloud
Build personalized customer journeys with Salesforce Marketing Cloud.
From strategy and implementation to automation and adoption, we help you create connected campaigns, smarter segmentation, and personalized experiences that engage customers at every stage.
+510%
Open rate
10 wks
Go-live
180+
Contacts managed
Measurable impact.
+18%
Extra revenue
via loyalty
+89%
Retention
omnichannel brands
2M+
Retail contacts
managed on Salesforce
Our approach
From diagnosis to go-live, in 4 clear steps.
A clear methodology, defined steps, and a realistic roadmap to deliver your project with confidence.
1
Retail Assessment
Analyze your operations, customer journeys, and technology ecosystem to identify opportunities and define a clear roadmap.2
Strategy & Design
Design the right Salesforce solution, data model, and integrations to support your business goals, with a validated project scope, timeline, and budget.3
Deployment & Implementation
Deliver your solution through iterative sprints with regular demos, continuous feedback, and an MVP in as little as 10–14 weeks.4
Adoption & run
Empower your teams with training, change management, and ongoing optimization to maximize long-term success. Talk to a Retail Expert · 60 minutes
✓ Review of your current Salesforce environment
✓ Identification of 2–3 high-impact opportunities
✓ Preliminary timeline and budget estimate
✓ Salesforce recommendations tailored to your business goals
See how Salesforce can help your business grow.
Meet with an Incloud expert to assess your current environment, identify high-impact opportunities, and receive a clear roadmap tailored to your business, at no cost and with no obligation.✓ Review of your current Salesforce environment
✓ Identification of 2–3 high-impact opportunities
✓ Preliminary timeline and budget estimate
✓ Salesforce recommendations tailored to your business goals