Industries → Public Sector
Public Sector. Modern, secure citizen services.
Ministries, government agencies, municipalities. Modernize citizen services with a secure, compliant platform.
−52%
Wait time
+74%
Satisfaction
100%
Compliance
Public Sector
Salesforce dashboard · 360° view
−52%
↑ vs baseline
Wait time
Context
Public sector digital transformation is no longer optional.
Citizens, institutional partners, employees — expectations of public service now match the private sector. Salesforce Service Cloud, Data Cloud and Agentforce orchestrate the citizen experience while meeting sovereign requirements.−52% time
52% reduction in citizen request processing time.
+74% satisfaction
74% increase in citizen satisfaction thanks to self-service.
SecNumCloud
Sovereign hosting compliant with SecNumCloud and HDS requirements.
Salesforce solutions
The clouds we implement for public sector.
Salesforce · Service Cloud
Service Cloud
Modernize your service with Salesforce Service Cloud.
Omnichannel service, Einstein AI, case automation and knowledge base — we implement Service Cloud to transform your support into a competitive edge.
+47%
Agent productivity
−65%
Resolution time
8 wks
Go-live
Salesforce · Data Cloud
Data Cloud
Unify your customer data with Salesforce Data Cloud.
Native Salesforce CDP, real-time segmentation and immediate activation — turn your data into a growth engine.
360°
Customer view
3×
Accuracy
12 wks
Go-live
Salesforce · Agentforce
Agentforce
Automate with Salesforce Agentforce AI agents.
Autonomous AI agents for service, sales and marketing — Salesforce copilots that boost your team without replacing them.
−60%
Manual tasks
24/7
Availability
6 wks
First agent
Measurable impact.
−52%
Request
processing time
+74%
Citizen
satisfaction
100%
Sovereign
compliant
Our approach
From diagnosis to go-live, in 4 clear steps.
No empty promises: we frame, we build, we launch, we optimize. Realistic timeline shared at kickoff.
1
Public Sector audit
Mapping of your current stack, real journeys, leakage points. Findings within first weeks.2
Target architecture
Cloud selection, data schema, integrations. Budget and timeline validation.3
Agile implementation
Sprints, regular demos, MVP in production in 10–14 weeks depending on scope.4
Adoption & run
Team training, change management, continuous optimization via Incloud Care. Free assessment · 60 minutes