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Your Speakers

Mark AuCoin

Account Manager for Service Cloud

Marks works with many different key accounts across Canada and focuses on helping companies with initiatives to improve all aspects of their service divisions including Customer Service, Field Service, Call Center and the internal processes that support them. Mark is passionate about new trends in communication and automation, but remains realistic in his approach based on his years of designing and implementing of service platform solutions.

Juan Fidalgo

Business Solutions Architect

Juan is business solutions architect at Incloud and possesses an extensive knowledge of the Salesforce platform. Juan is also a customer service expert thanks to his several years of experiences managing call centers. Juan will explain how the common challenges of customer services can handled by the Salesforce technology.