Closing the Customer Experience Gap

How IT and Business Can Partner to Transform Customer Experiences

In this research report by Harvard Business Review Analytic Services they have surveyed 680 executives to find out what sets customer experience leaders apart.

Fill out the form and get the complete Closing the Customer Experience Gap research report for an in-depth look at the latest trends in providing a superior customer experience. Learn what technologies and digital strategies are setting top-performers apart from the rest, and how you can create a single view of the customer.

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