Wealth management firms that have reached high levels of digital maturity have observed:
– A 13% rise in advisor productivity
– An 8% increase in assets under management
– An 8% increase in total revenue
– A 7.3% expansion in market share a
– Improved shareholder value by almost 6%
Source: Liferay
In the previous article, Digital Transformation in Wealth Management: A Beginner’s guide – Part 1, we talked about what digital transformation is and why you should care about it.
Of course, without real-world examples, learning remains theoretical and lacks the practical applications that enable us to apply what we have learned.
That’s why we’ll dive into Morgan Stanley’s digital transformation journey 👇
Real-world example of digital transformation
One of the most notable examples of a wealth management firm that underwent a digital transformation is Morgan Stanley.
The investment bank and wealth management firm recognized the potential of digital technology to enhance its services, streamline its operations, and improve the client experience.
As a result, Morgan Stanley invested heavily in digital transformation initiatives, and the results have been impressive.
Digital advisory platform
Morgan Stanley’s digital transformation journey began in 2013 with the launch of its digital advisory platform, Morgan Stanley Access Investing. This robo-advisor provides automated investment advice and portfolio management to clients.
Access Investing uses algorithms to determine an investor’s risk tolerance, investment goals, and investment horizon and provides customized portfolios designed to meet those goals.
Digital wealth management platform
In addition to its robo-advisor platform, Morgan Stanley has also invested in other digital initiatives. The firm launched its digital wealth management platform, Morgan Stanley WealthDesk, in 2018.
This platform provides financial advisors with tools to manage their clients’ portfolios and monitor their progress in real-time. The platform also offers clients a digital portal where they can access their account information, monitor their portfolio performance, and communicate with their financial advisor.
Mobile app
Another important part of Morgan Stanley’s digital transformation strategy is its mobile app. The app provides clients with easy access to their account information and allows them to make transactions, track their portfolio performance, and communicate with their financial advisor.
The app also includes features like biometric login and two-factor authentication to ensure the security of client information.
Results
Morgan Stanley’s digital transformation has had a significant impact on the firm’s business.
The firm has seen an increase in client engagement and satisfaction due to the convenience and accessibility of its digital platforms.
Overall, Morgan Stanley’s digital transformation serves as a prime example of how a wealth management firm can leverage technology to improve its services and grow its business.
The firm’s investment in robo-advisors, digital platforms, and mobile apps has helped it stay ahead of the curve in an increasingly competitive industry.
💡In 2020, the firm reported that its digital initiatives had helped increase assets under management by 20%.
Source: Mckinsey
How to make change happen at your firm
“Having an owner mentality means treating your work like it’s your own business. It’s about going above and beyond to deliver results and adding value to everything you do.”
Simon Sinek
Naturally, if you made this far, you know more about digital transformation than the majority of people in your industry.
But how do you convince other people you work with to jump on the bandwagon?
Fear not, we have some witty and smart tips to help you win over even the most stubborn colleagues:
Speak their language 🗣️
Start by framing digital transformation in a way that resonates. If they’re all about the bottom line, focus on the potential for increased profits and efficiency.
If they’re all about the clients, emphasize the benefits of a seamless, user-friendly experience. Whatever their priorities are, make sure your pitch speaks directly to them.
Show them the numbers📈
No one can argue with cold, hard data. Compile some statistics on the benefits of digital transformation in wealth management, such as increased client retention and acquisition, reduced costs, and improved operational efficiency.
Present these numbers in a compelling and easy-to-digest format.
Make it personal 📖
Share a personal anecdote about how digital transformation has impacted your own work. Maybe it’s a story about how you were able to quickly and efficiently respond to a client’s needs using a digital tool, or how automation has freed up more time for you to focus on higher-level tasks.
Whatever the story, make it relatable and memorable.
Take them on a virtual tour 📲
If your boss is more of a visual learner, take them on a virtual tour of a digital wealth management platform. Show them how easy it is to navigate, how intuitive the user interface is, and how seamlessly it integrates with other tools and systems.
This will give them a better understanding of what digital transformation looks like in practice.
Use FOMO to your advantage 🔐
Digital transformation is exciting! It’s the future of wealth management, and it’s happening now. Tap into your boss’s sense of adventure and innovation by framing digital transformation as an opportunity.
Understand your options ☎️
The future is here and it’s digital. Don’t let your wealth management firm get left behind.
Schedule a Q&A call with a digital transformation expert today to better understand your options.
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