Drive Sales & Customer engagement
Join Salesforce and Incloud at the W Montreal for a breakfast forum to discover how Sales and Customer Service teams have way more in common than some people might think. Customer experience will soon overtake price and product quality as the key brand differentiator…. which is huge! If you can’t create a consistent and friction-less journey for your customers, they might be gone before you know it. Discover how a seamless connection between both teams can transform your customer experience.
Agenda
08:30 — Registration & Networking Breakfast
09:00 — Sales & service connect to revolutionize the CX
09:30 — Conversation on what fueled E-Smart’s decision to connect the two
09:55 — Salesforce Demo • Sales & Service join forces
10:20 — Turbo Images explains their transformation journey
10:45 — Workshop
11:45 — Our special invitee explains how to increase your ROI
12:00 — Networking
“A 5% increase in customer retention can increase a company’s profitability by 75%.”
Bain & Company