08:30 — Registration & Networking Breakfast
09:00 — Sales & service connect to revolutionize the CX
09:30 — Conversation on what fueled E-Smart’s decision to connect the two
09:55 — Salesforce Demo • Sales & Service join forces
10:20 — Turbo Images explains their transformation journey
10:45 — Workshop
11:45 — Our special invitee explains how to increase your ROI
12:00 — Networking

“A 5% increase in customer retention can increase a company’s profitability by 75%.”

Bain & Company

Meet your speakers

Craig Larson
Partner & Senior Director, Client Solutions and Success @ Incloud

Craig will highlight the powers of combining Sales and Service to drive exceptional experiences your customers and teams and how this duo can help achieve and accelerate your transformation goals.

George Bassily
Vice President Strategy @ E-Smart

George will take us through the driving force that fueled his decision to leverage the Salesforce Platform. He’ll explain how it will bring synergy to all aspects of the business to transform the CX and drive revenue.

Charles Veilleux
Director of Sales & Marketing @ Turbo Images

Charles will walk us through his digital transformation experience and how one single view of their customers streamlined their business and increased productivity.

Venue details

W Montreal
901 Rue du Square-Victoria, Montreal, Quebec H2Z 1R1