Drive Sales & Customer engagement
Join Salesforce and Incloud at the W Montreal for a breakfast forum to discover how Sales and Customer Service teams have way more in common than some people might think. Customer experience will soon overtake price and product quality as the key brand differentiator…. which is huge! If you can’t create a consistent and friction-less journey for your customers, they might be gone before you know it. Discover how a seamless connection between both teams can transform your customer experience.
Agenda
08:30 — Registration & Networking Breakfast
09:00 — Sales & service connect to revolutionize the CX
09:30 — Conversation on what fueled E-Smart’s decision to connect the two
09:55 — Salesforce Demo • Sales & Service join forces
10:20 — Turbo Images explains their transformation journey
10:45 — Workshop
11:45 — Our special invitee explains how to increase your ROI
12:00 — Networking
“A 5% increase in customer retention can increase a company’s profitability by 75%.”
Bain & Company
Meet your speakers
Craig Larson
Partner & Senior Director, Client Solutions and Success @ Incloud
Craig will highlight the powers of combining Sales and Service to drive exceptional experiences your customers and teams and how this duo can help achieve and accelerate your transformation goals.
George Bassily
Vice President Strategy @ E-Smart
George will take us through the driving force that fueled his decision to leverage the Salesforce Platform. He’ll explain how it will bring synergy to all aspects of the business to transform the CX and drive revenue.
Charles Veilleux
Director of Sales & Marketing @ Turbo Images
Charles will walk us through his digital transformation experience and how one single view of their customers streamlined their business and increased productivity.
