May 23rd, 2018

How to improve your customer experience in retail through technology ?
Salesforce & Incloud invited you to an event on May 23rd to discover how to deliver a quality, fast and personalized customer service from any channel thanks to Service
Cloud, and how to turn your customer service into a profit center.

[Presentation] The State of Customer Service in the Retail Industry

Download the presentation

Your Speakers


Mark AuCoin

Account Manager for Service Cloud

Marks works with many different key accounts across Canada and focuses on helping companies with initiatives to improve all aspects of their service divisions including Customer Service, Field Service, Call Center and the internal processes that support them. Mark is passionate about new trends in communication and automation, but remains realistic in his approach based on his years of designing and implementing of service platform solutions.

Juan Fidalgo

Business Solutions Architect

Juan is business solutions architect at Incloud and possesses an extensive knowledge of the Salesforce platform. Juan is also a customer service expert thanks to his several years of experiences managing call centers. Juan will explain how the common challenges of customer services can handled by the Salesforce technology.