The # 1 CRM for Customer Service
Close cases faster
Help your support agents solve customer problems faster.
Provide smarter self-service
Give your customers access to the answers to solve problems on their own terms.
Provide smarter self-service
Get more insight into your customers’ needs, so you can personalize services
Deliver support everywhere
Support customers on multiple channels: phone, email, social media, apps...
+40%
INCREASE AGENT PRODUCTIVITY
+31%
INCREASE CUSTOMER SATISFACTION
-38%
DECREASE IN CASE OF RESOLUTION TIMES
69%
OF CUSTOMER SAY PERSONALIZED CARE INFLUENCES THEIR LOYALTY
Service cloud Implementation
Incloud helps you get salesforce the way your business needs it.
Quick Start for SMB’s
Faster way to get Salesforce Service Cloud up and running in your organization
Turn key projects
Smooth project management and integration of key Service Cloud features to increase your agent productivity.
Advanced features for Service Cloud
Delight your customer with multi-channel services.
CTI Integration
Tie your phone system together with your CRM to monitor call KPI, manage inbound or outbound calls and with easy to use functionalities.
Live agent
Engage your customers online or in apps in real time. Deliver answers quickly and increase your agent productivity.
Social Customer Service
Create and handle cases on social media channels. Respond in context by integrating social customer service with your CRM.
Communities for customer service
Give your customer a place to find the answers and let community members and support agents contribute questions and crowdsource answers