Service Cloud Keynote - Winter '19

A Smarter Customer Service with AI and Customer 360 Dreamforce ’18 is…


dmp data management platform

What is a DMP?

In marketing, we hear a lot about DMP, or data management platform, but only a…


outbound marketing

Best Practices in Lead Generation: Outbound Marketing

This article is the third from a series about «Best Practices in Lead…


lead generation inbound marketing

Best Practices in Lead Generation: Inbound Marketing

This article is the second of a series of «Best Practices in Lead Generation».…


lead generation

Warm-Up: Best Practices in Lead Generation Lessons

Through this series of blogs, my goal is to show you how much marketing has…


salesforce crm

My Top reasons for choosing Salesforce CRM

5 Reasons Why You Need a CRM Before reading I would caution you that this is…


effects of customer service on your bottom line

Customer Service #1: Its Effects on your Bottom Line

Through a series of articles, we will establish the state of customer service,…


best practices in lead generation

Best Practices in Lead Generation: Road Map

This article is the first of a series of «Best Practices in Lead Generation».…


benefits of CRM

Innovation for the rest of us! 5 benefits of a CRM

We’re in January 2010, my partners Enzo, Brigitte and I just launched my…


sales

Sales - a Marathon or a Sprint?

Sales - a Marathon or a Sprint?By Eric Bourret Being one of the few sales…