A Salesforce conference dedicated to customer service

For generations, customer service has been a cost center in business, but now customer service is increasingly seen as a new tool to retain and acquire customers.

Join Salesforce and Incloud for an event that will help you understand how companies can have more insights into their customers’ needs, and create their own  personalized services.

Event schedule

  • 5.00pm . - The state of customer service: how can organizations transform their customer service into a revenue center?
  • 5.30pm. - [Demo] How can technology help call centers to deliver a more efficient and personalized customer service?
  • 6.00pm. - [Demo] How can companies reinvent their mobile service operations to deliver connected and intelligent services?
  • 6.30 pm. -  Panel questions
  • 6.45 pm - Cocktail

*A cocktail will be served after the event.

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Registration is free, but seats are limited!

Why you should attend


Customer experience is no longer only an indication of customer loyalty but also a means of rising above the competition.

Customer Experience Unlocks a Competitive Advantage

of execs with service oversight believe customer experience is a key competitive differentiator.

Personalized Service Impacts Customer Loyalty

of consumers say personalized care influences their loyalty.

No matter the engagement point, customers expect a steady service level.

of consumers receive inconsistent experiences wherever they engage with them.

Source: 2016 Salesforce State of Service

Your Speakers


Mark AuCoin

Account Manager for Service Cloud

Marks works with many different key accounts across Canada and focuses on helping companies with initiatives to improve all aspects of their service divisions including Customer Service, Field Service, Call Center and the internal processes that support them. Mark is passionate about new trends in communication and automation, but remains realistic in his approach based on his years of designing and implementing of service platform solutions.

Juan Fidalgo

Business Solutions Architect

Juan is business solutions architect at Incloud and possesses an extensive knowledge of the Salesforce platform. Juan is also a customer service expert thanks to his several years of experiences managing call centers. Juan will explain how the common challenges of customer services can handled by the Salesforce technology.

The venue


W Hotel Montreal

901 Rue du Square-Victoria, Montreal, QC H2Z 1R1
Metro Square Victoria

Join us for the Conference & the cocktail