Past Event -  June 15th 2017

[Presentation] How does customer service impact your bottom line?

Incloud's limited time offer

Every registrants of the event can benefit from one of these two Incloud’s special offers:

  • 1 free day of audit of your CRM and customer service processes
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Why you should attend


Customer experience is no longer only an indication of customer loyalty but also a means of rising above the competition.

Customer Experience Unlocks a Competitive Advantage

of execs with service oversight believe customer experience is a key competitive differentiator.

Personalized Service Impacts Customer Loyalty

of consumers say personalized care influences their loyalty.

No matter the engagement point, customers expect a steady service level.

of consumers receive inconsistent experiences wherever they engage with them.

Source: 2016 Salesforce State of Service

Your Speakers


Mark AuCoin

Account Manager for Service Cloud

Marks works with many different key accounts across Canada and focuses on helping companies with initiatives to improve all aspects of their service divisions including Customer Service, Field Service, Call Center and the internal processes that support them. Mark is passionate about new trends in communication and automation, but remains realistic in his approach based on his years of designing and implementing of service platform solutions.

Juan Fidalgo

Business Solutions Architect

Juan is business solutions architect at Incloud and possesses an extensive knowledge of the Salesforce platform. Juan is also a customer service expert thanks to his several years of experiences managing call centers. Juan will explain how the common challenges of customer services can handled by the Salesforce technology.

The venue


W Hotel Montreal

901 Rue du Square-Victoria, Montreal, QC H2Z 1R1
Metro Square Victoria

Join us for the Conference & the cocktail