How to improve your customer experience in retail through technology ?

Salesforce & Incloud invite you to an event on May 23rd to discover how to deliver a quality, fast and personalized customer service from any channel thanks to Service Cloud.

Agenda: Wednesday, May 23rd 2018

  • 3.30 pm. - Registering & Networking
  • 4.00 pm. -  Presentation: The State of Customer Service in Retail Industry
  • 4.45 pm. -  Demo Service Cloud: Deliver a more efficient and personalized customer service
  • 5.30 pm. - Q&A, Cocktail & Networking

Why you should attend


Customer experience in Retail is no longer only an indication of customer loyalty but also a means of rising above the competition.

Customer Experience Unlocks a Competitive Advantage

of execs with service oversight believe customer experience is a key competitive differentiator.

Personalized Service Impacts Customer Loyalty

of consumers say personalized care influences their loyalty.

No matter the engagement point, customers expect a steady service level.

of consumers receive inconsistent experiences wherever they engage with them.

Source: Salesforce State of Service

Your Speakers


Mark AuCoin

Account Manager for Service Cloud

Marks works with many different key accounts across Canada and focuses on helping companies with initiatives to improve all aspects of their service divisions including Customer Service, Field Service, Call Center and the internal processes that support them. Mark is passionate about new trends in communication and automation, but remains realistic in his approach based on his years of designing and implementing of service platform solutions.

Juan Fidalgo

Business Solutions Architect

Juan is business solutions architect at Incloud and possesses an extensive knowledge of the Salesforce platform. Juan is also a customer service expert thanks to his several years of experiences managing call centers. Juan will explain how the common challenges of customer services can handled by the Salesforce technology.

The venue


Hôtel Ruby Foo's Montreal

7655 Boulevard Décarie, Montréal, QC H4P 2H2
Metro Namur

Join us for the Conference & the cocktail