The # 1 CRM for Customer Service


Close cases faster

Help your support agents solve customer problems faster.

Provide smarter self-service

Give your customers access to the answers to solve problems on their own terms.

Provide smarter self-service

Get more insight into your customers’ needs, so you can personalize services

Deliver support everywhere

Support customers on multiple channels: phone, email, social media, apps...

+40%

INCREASE AGENT PRODUCTIVITY

+31%

INCREASE CUSTOMER SATISFACTION

-38%

DECREASE IN CASE OF RESOLUTION TIMES

69%

OF CUSTOMER SAY PERSONALIZED CARE INFLUENCES THEIR LOYALTY

Service cloud Implementation

Incloud helps you get salesforce the way your business needs it.


Quick Start for SMB’s

quick start project

Faster way to get Salesforce Service Cloud up and running in your organization


Learn more about Quick Start Projects

Turn key projects

salesforce turnkey project

Smooth project management and integration of key Service Cloud features to increase your agent productivity.


Learn more about Turnkey Projects

Kickstart your Service Cloud Project

Book a meeting with a consultant

Advanced features for Service Cloud

Delight your customer with multi-channel services.


CTI Integration

Tie your phone system together with your CRM to monitor call KPI, manage inbound or outbound calls and with easy to use functionalities.

Live agent

Engage your customers online or in apps in real time. Deliver answers quickly and increase your agent productivity.

Social Customer Service

Create and handle cases on social media channels. Respond in context by integrating social customer service with your CRM.

Communities for customer service

Give your customer a place to find the answers and let community members and support agents contribute questions and crowdsource answers