Tie your phone system together with your CRM to monitor call KPI, manage inbound or outbound calls and with easy to use functionalities.
Engage your customers online or in apps in real time. Deliver answers quickly and increase your agent productivity.
Social Customer Service
Create and handle cases on social media channels. Respond in context by integrating social customer service with your CRM.
Communities for customer service
Give your customer a place to find the answers and let community members and support agents contribute questions and crowdsource answers